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This book outlines high-stakes negotiation techniques developed by an FBI hostage negotiator, challenging traditional rational approaches. It posits that human decisions are predominantly emotional, driven by System 1 thinking. Key strategies like Tactical Empathy, Mirroring, and Labeling are introduced to calm counterparts and foster understanding. The author emphasizes the importance of mastering "No" and aiming for "That's right" to achieve genuine commitment. Central to the methodology are "Calibrated Questions," which grant the other party an illusion of control while subtly guiding them towards the negotiator's desired outcome. The book also stresses the critical role of uncovering "Black Swans"—unknown unknowns—to identify true leverage and ensure successful implementation of agreements.